How do I request a transfer confirmation for an incoming payment?
To obtain a transfer confirmation for an incoming payment, you will receive an email from our partner bank, DBS, containing the payment advice once your payment has been processed. This email serves as a confirmation of the transfer.
In addition, if the payment was made through SWIFT, you have the option to request an MT103 document, which includes tracking status information. To request the MT103 document, simply reach out to our support team at support@statrys.com. They will assist you in obtaining the necessary documentation.
By following these steps, you can ensure that you receive the transfer confirmation for your incoming payment, providing you with the necessary information and documentation for your records.
