Job Description:

As we expand into Singapore and the EU (France), we’re growing our Customer Solutions Team to ensure every client receives responsive, personalised, and solution-oriented support.

As a Customer Solutions Executive, you’ll be at the heart of our client experience — assisting users across email, chat, and phone, solving inquiries efficiently, and helping them make the most of Statrys’ products and services. You’ll play a key role in building trust, ensuring satisfaction, and contributing to our reputation for exceptional service.

Key Responsibilities:

• Develop Expertise: Grow into a domain expert on our products — including business accounts, company creation, and accounting services — enabling you to guide clients in effectively applying for and using these solutions.
• Deliver Support: Provide articulate and solution-oriented assistance to clients across multiple channels, including email, phone, and website chat, ensuring their inquiries and issues are resolved efficiently.
• Resolve Client Issues: Actively assist clients in overcoming challenges, offering personalised support and guidance to ensure smooth resolution and a positive overall experience with our services.
• Drive Growth: Identify opportunities to introduce additional Statrys products or services that align with prospect or client needs, contributing to both client satisfaction and business growth through subtle upselling and solution-based recommendations.
• Maintain Product Knowledge: Stay updated on company products to communicate effectively with clients, providing accurate information and tailored advice that meets their needs.
• Collaborate with Internal Teams: Work closely with stakeholders in Product, Compliance, and Tech teams to address client feedback and ensure concerns are promptly resolved and used to enhance our offerings.
• Propose Improvements: Identify opportunities to enhance workflows and tools based on client interactions, and collaborate with internal teams to implement these improvements, elevating the overall client experience.

Requirements:

• Minimum of 1-2 years of experience in customer support or as an Account Manager.
• Fluent in English; proficiency in Chinese is a plus.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Ability to multi-task and thrive in a high-energy environment.
• Team player with a proven ability to work effectively under pressure.

What We Offer:

• 20 days of annual leave.
• Competitive salary.
• Comprehensive health insurance.
• Flexible work-from-home options.
• Nespresso machine and snack bar.

About Statrys:

Statrys is a Hong Kong/Singapore-based fintech company providing a suite of solutions for SMEs, startups, and entrepreneurs operating across borders. Our services include company incorporation, business accounts, foreign exchange, and accounting support, all designed to simplify the way businesses manage their operations internationally. With a focus on transparency, ease of use, and human support, we serve a global client base from offices in Hong Kong, Bangkok, and Singapore, offering multilingual assistance and tailored solutions across every stage of the business journey.

Learn more about us: https://www.statrys.com