What happens if the Transaction Approver accidentally approves a transfer?

In such a case, please get in touch with our customer support via support@statrys.com as quickly as possible. Our team will promptly assist you in resolving the issue and taking appropriate actions to rectify the wrong transfer. Your satisfaction and security are our top priorities, and we are here to support you throughout the process.

You can also raise a ticket in the in-app chat by following the steps below:
1. Open the in-app chat and select “Help Topics”
2. Choose the topic related to your issue
3. Follow the on-screen steps

For payment-related issues, follow the steps below:
1. Open the in-app chat and select “Help Topics”
2. Choose “Payments & Transfers”
3. Select “Report a Problem”
4. Choose the relevant transaction reference, or select "My transaction is not listed here" if it doesn't appear
5. Click "Raise an issue"

Tickets should be routed directly to the relevant team for review and follow-up.