How do I report fraud, lost or stolen cards?

If you suspect fraudulent activity or if your card is lost or stolen, the first step is to block your card immediately from the Statrys platform or app.

After blocking the card, please contact our support team to report the incident. We may ask you to provide additional details to initiate and conduct an investigation.

You can reach us via any of the following channels:

Customer Support:

Post: 89 Bhiraj Tower at Emquartier, Unit 3205-3207, 32/F, Sukhumvit Road, Klongton Nue, Wattana, Bangkok 10110.

Mobile phone: +852 5803 2818 (available at 10am to 7pm (Hong Kong time) Monday to Friday, except public holidays in Hong Kong.

WeChat ID: STATRYS

Email: support@statrys.com