Airwallex and Frozen Funds: 3 Lessons Every Fintech Can Learn From Airwallex’s Bad Buzz
When Airwallex was publicly called out on LinkedIn for freezing funds, their response only made things worse. In this video, we unpack why fintech cannot share the full story behind a frozen account, what is meant by ‘Tipping Off’, and how responding to one negative post can backfire, no matter how justified you are.
In this video, Bertrand Théaud, Founder of Statrys, breaks down a recent LinkedIn controversy involving Airwallex and a public complaint about frozen funds. What started as a single negative post quickly escalated into a broader discussion across the fintech community, raising questions about reputation management, compliance, and how regulated financial institutions should respond to public criticism.
Rather than focusing on the specific case, the video zooms out to extract broader lessons for fintech companies and founders. It explains why public responses can sometimes worsen a situation, why clients rarely see the full regulatory picture behind frozen accounts, and how strict compliance rules limit what fintechs can legally say, even when they want to clarify the situation.
Key Takeaways
- Why responding to negative LinkedIn posts can unintentionally amplify bad press
- How account freezes are often linked to regulatory and compliance obligations, not negligence
- What “tipping off” means and why fintechs cannot explain investigations publicly
- Why clients and fintechs rarely have equal ability to tell their side of the story
- When it is better for regulated companies to stay silent rather than argue publicly
Related Videos
Fintech vs Traditional Banks: Which Is Better for Your Business?
Discover the key differences, advantages, and drawbacks of traditional banks and fintech for businesses.
Payment Eligibility Explained: Why Your Business Account Might Get Rejected
In this final episode of our eligibility series, we explain how payment routes and the countries you send funds to can affect your business account approval. Avoid the common pitfalls!
Hong Kong Offshore Tax Exemption: Benefits and Risks
Thinking of applying for offshore tax exemption in Hong Kong? Jess from Statrys breaks down how it works, the requirements, risks, and alternatives for your business.
4 Key Compliance Requirements for Hong Kong Businesses
In this video, Vincent from Statrys breaks down the key annual compliance requirements you need to stay on top of to keep your Hong Kong company running smoothly.
Register Your Company in Hong Kong
One package, all included.
Everything you need to get your business started.
