How We Built Chatrys: The AI Chatbot Powering Statrys’ Support

Statrys has always prioritised human, hands-on support. But as more business owners joined the platform, support demand expanded beyond office hours.

That is why Statrys built Chatrys: an AI chatbot designed to handle after-hours questions quickly, while still staying aligned with Statrys’ support standards.

In this video, Rahul, Senior Solutions Architect at Statrys, explains how Chatrys works behind the scenes. He breaks down the two core building blocks: a large language model that understands natural language, and a vector search engine that retrieves verified answers from Statrys’ internal knowledge base.

Key Takeaways

• What Chatrys is and why Statrys built it for after-hours support
• How a large language model helps Chatrys understand natural language questions
• How vector search improves accuracy by pulling answers from internal knowledge
• Why intent detection matters when users ask the “wrong” question
• How Chatrys is trained using real Statrys FAQs and internal resources
• How Chatrys cross-checks information to reduce inconsistent answers
• How Chatrys supports the CX team by handling repetitive enquiries
• What types of questions still require human support, such as blocked payments and compliance cases