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FREQUENTLY ASKED QUESTIONS
Which companies can apply for a Multi-Currency Account?
Companies registered in Hong Kong, Singapore and the BVI can apply for a Multi-Currency Account with STATRYS.
What information and documents are required to apply for a Multi-Currency Account?
The following documents are required to submit your application: - The business registration certificate of your Hong Kong Company (or equivalent document for a Singaporean or BVI company) - Passport copy of all directors - Passport copy of all shareholders In addition to these documents, you will be requested to answer some questions that can help us to understand the business of your company. The process for submitting your application is 100% online and takes about 10min.
What are my Multi-Currency Account details?
Your Multi-Currency Account details are as follows: Account name: STATRYS - Your company name Account Number: Your unique account number SWIFT: SWIFT code of our partner bank in Hong Kong
How long does it take for an incoming payment to be credited to my Multi-Currency Account?
All incoming payments are credited to your Multi-Currency Account as soon as they are received by our partner bank in Hong Kong. Payments are received during business hours: 8am to 5pm Hong Kong time, Monday to Friday (except public holidays). The day on which your Multi-Currency Account is credited actually depends on the nature of the payment made by the remitter: - Autopay payment from another Hong Kong bank account = your Multi-Currency Account is credited the next working day - FPS/RGTS/CHATS payment from another Hong Kong bank account = your Multi-Currency Account is credited the same working day - SWIFT payment (ie.international transfer) from a bank account outside of Hong Kong = your Multi-Currency Account is usually credited after 2 or 3 working days. The actual time may be shorter or longer depending on several factors: who is the issuing bank, whether this bank has a direct relationship with our partner bank in Hong Kong, the currency in which payment is made, etc.
How long does it take for an outgoing payment to be credited to the bank account of my beneficiary?
All outgoing payments are processed on the same working day, provided that payment instructions are given during business hours. Business hours are from 8am to 5pm Hong Kong time, Monday to Friday (except public holidays). The day on which your payment is credited to your beneficiary's bank account actually depends on the nature of the payment: - Autopay payment to another Hong Kong bank account = your beneficiary's bank account is credited the next working day. At your request payment can be credited on the same day (subject to a fee of 55HKD). - SWIFT payment (ie.international transfer) to a bank account outside of Hong Kong = your beneficiary's bank account is usually credited after 2 or 3 working days. The actual time may be shorter or longer depending on several factors: who is the receiving bank, whether this bank has a direct relationship with our partner bank in Hong Kong, the currency in which payment is made, etc.
What are the fees associated with your Multi-Currency Account?
Click here to view the applicable fees for the use of your Multi-Currency Account.
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For more details, look through our FAQ. If the answer you are looking for is not there, please contact support@statrys.com.