HSBC Hong Kong Business Account Review [2025]: Features, Fees & Support

Founded in 1865, the Hong Kong and Shanghai Banking Corporation (HSBC) is one of the world's largest banking and financial services organisations, with assets totalling USD 32.3 billion.

Their extensive network spans 58 countries and territories, encompassing Europe, Asia, the Middle East and Africa, North America, and Latin America.

HSBC employs approximately 220,000 full-time equivalent workers globally. They cater to around 41 million customers across three main global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. [1]

In 2024, HSBC received numerous awards from Euromoney, including the Best Bank category in Hong Kong and the United Kingdom. [2]

Here’s the list of key business banking services offered by HSBC Hong Kong. [3]

HSBC offers Business Integrated Accounts to Hong Kong businesses, which are accounts that enable you to access HSBC business banking services, including savings, current, time deposits, investments and loans under one single account number.

Key Features of Business Integrated Accounts:

• Receive and hold funds in 12 different currencies: HKD, RMB, AUD, CAD, EUR, JPY, NZD, GBP, SGD, CHF, THB, and USD.
• Send and receive instant HKD and RMB payments within Hong Kong via the Faster Payment System (FPS).
• Send and receive telegraphic transfers via the SWIFT network. 
• Automates bulk salary, dividend, or membership payments and collections.
• Issue, manage and deposit e-cheques from HSBC online platforms. You can also request a chequebook and deposit a paper cheque with your phone.
• Integrate with Xero, an accounting software, to manage bookkeeping faster.
• Transact and invest 24/7 via the HSBC Internet banking portal or the HSBC mobile banking app. 

The benefits mentioned above are relevant to all 3 options for an HSBC Hong Kong business integrated account. Next, we will briefly outline the 3 options: HSBC Sprint Account, HSBC Business Direct, and HSBC BusinessVantage.[4]

HSBC offers competitive exchange rates for business clients, which you can check in real-time via the business banking portal and HSBC mobile app. You can exchange 25 currencies, including HKD, USD, CNH, EUR, GBP, JPY, AUD, CAD, and more.

If you trade with Mainland China, HSBC also allows you to buy and sell RMB through Hong Kong’s offshore market, making cross-border transactions simple and more efficient.

HSBC also provides tools to help you manage currency exchanges. You can set a currency pair, target rate, and amount—automating the transaction once your rate is met.

HSBC offers businesses both debit and credit cards.

HSBC Business Debit Mastercard®

• Make payment in 12 different currencies directly from your account balance with no handling fee for foreign currency transactions.
• Earn unlimited 0.5% cash reward on all eligible purchases.
• Manage and control your card via the mobile app.
• Withdraw cash from any HSBC’s ATM network.
• Use Apple, Google, and Ali Pay to make contactless payments.
• Can issue multiple cards for your employees (subject to approval)
• No annual fee.

HSBC Business Mastercard®

• Interest-free repayment period of up to 56 days.
• Individual credit limits can be assigned on a card-by-card basis.
• Earn cashback and benefit from travel perks, including airport lounge access and travel insurance.
• Compatible with Apple and Google Pay.

HSBC offers a range of additional services to support your business growth, which are available after your account is activated.

• Collection services: HSBC Global Wallet makes it easy to receive and manage payments in multiple currencies directly from your account. You can receive payments like a local in supported markets, reducing FX conversion costs and transaction delays.
• Financing: Options include the InnoTech Business Instalment Loan for digital and ecommerce businesses, secured credit facilities of up to HKD 10 million, and trade finance solutions for importers, exporters, and service-based businesses, helping businesses manage cash flow and expansion.
• Trade services: Services include trade and supply chain financing, guarantees, bonds, and standby documentary credits to enhance credibility, as well as trade credit protection to safeguard transactions. HSBC also offers a Trade Document Drop-off Service, making it easier to submit trade-related paperwork securely.
• Investment opportunities: Offers access to Hong Kong and U.S. stock trading, unit trusts, bonds, and certificates of deposit (CDs), helping businesses diversify holdings and manage liquidity efficiently.

HSBC’s business account features are strong for businesses that are involved in international transactions. The multi-currency support, financing options, and digital banking tools provide great value. However, businesses must apply separately for debit cards and collection services after account activation, which may take additional time compared to other business account providers.

Some fintechs, like Airwallex, offer faster activation for collection services and virtual debit cards, providing quicker access to funds. Therefore, our rating is 8 out of 10.

The tables below show the main service fees charged by HSBC Hong Kong. For more details, please refer to the HSBC commercial tariff document. [5]

*HSBC's monthly fee is charged on the fourth working day of each month.

While local FPS transfers and debit card usage are affordable, other costs, such as account setup and maintenance fees, are expensive. Additionally, HSBC's pricing structure includes various footnotes and fee conditions, which may require careful review to fully understand the total banking costs.

Compared to many fintech and digital banks, HSBC’s fee structure is more detailed, with multiple cost layers that may be less predictable for businesses. This may be less ideal for SMEs and startups looking for more transparent and predictable pricing.

If you need help, HSBC has several channels available for their customers to contact them. HSBC's business hours are Monday to Friday, 9 a.m. – 6 p.m. (UTC+8), excluding public holidays.

Here are some of the contact methods: 

• Visiting any branches (Opening hours vary depending on locations)
• Chatbot
• 24/7 live chat on the website or mobile app
• Email
• Hotline: +852 2748 8288 (Available in Cantonese, Mandarin, and English)

Some services, including login issues and business debit and credit card support, are available through the hotline channel 24/7. Please check the details on the contact page.[6]

HSBC offers multiple customer support channels, including 24/7 live chat, multi-lingual phone support, email, and in-branch assistance. While round-the-clock live chat is a strong feature, it may not suit all customers, especially those who prefer speaking to an agent for complex issues.

Phone support is generally available during business hours, which may not be ideal for businesses needing detailed assistance outside these hours.

HSBC offers business accounts to various types of businesses, including sole proprietorships, partnerships, limited companies, societies, clubs or associations, trade unions, schools, and religious groups. However, only eligible applicants can apply and open a business account online.

H3: Eligibility Requirement for Remote Account Opening

HSBC offers remote account opening to business that meets all the requirements:

• Your business must be a limited company, partnership, or sole proprietorship
• Your business must be incorporated or registered in Hong Kong
• Your business must operate in Hong Kong or Mainland China
• Your business must not have any corporate directors or shareholders.
• Your business must not have more than 2 individual directors, shareholders, or authorised signatories.

In addition, HSBC Hong Kong may request directors or authorised signatories without a Hong Kong Identity Card to verify their identity via a video call or in-person meeting.

Whether you apply online or at the branches, HSBC Hong Kong will require you to submit documents to support your application.

Fundamental documents include:

• Valid identification document(s) of all authorised signatories, all beneficial owners, all persons purporting to act, one key controller, and all direct appointees.
• Proof of address of all beneficial owners, sole proprietors, key controllers, direct appointees, and persons purporting to act 
• Valid Business Registration Certificate or Certificate of Incorporation (CI).
• Memorandum and Articles of Association (M&A) and Articles of Association
• Foreign Account Tax Compliance Act (FATCA) documents
• Common Reporting Standard (CRS) documents
• Sources of wealth or sources of funds support documents (e.g., financial statements, proof of loan, etc.).
• HKD cheque of HKD 10,000 for the initial deposit

It’s important to note that the required documentation will vary depending on your company entity and where your businesses are registered.

Please refer to the account opening document checklist for detailed information. [7]

According to HSBC, you can open a business account within 3 business days, provided that your business is eligible for remote account opening and all required documents are submitted correctly.

HSBC allows eligible businesses to open an account online in as fast as 3 business days. However, the eligibility requirements for remote account opening mean some businesses cannot open an account online and must go through a longer in-person process. Even for eligible businesses, identity verification steps can extend processing times, making it slower than some competitors.

Looking for a hassle-free option? Consider Statrys.

Statrys is a licensed payment service provider in Hong Kong, offering multi-currency business accounts and payment solutions for businesses registered in Hong Kong, Singapore and the British Virgin Islands (BVI).

With a Statrys business account, you can hold, receive and send money in 11 major currencies. Save on international transfers by making local payments in 12 currencies, including CNY, USD, EUR, GBP, SGD, and JPY. You can also track all incoming and outgoing payments in real-time and request proof of international transfer (MT103 document) for free.

Unlike HSBC Hong Kong, Statrys allows you to apply online with no account opening fee or initial deposit requirement.