30-Day Money-Back Guarantee for Company Registration
We stand behind the quality of our services and are committed to ensuring your satisfaction when you engage us to register your company.
Please note: this policy does not cover a change of mind. If you simply decide you no longer wish to proceed, that is not grounds for a refund. Refunds apply only where there has been a lapse in our service — for example, a failure to deliver the agreed service or an error in the registration process attributable to Statrys.
When does it apply?
If you believe there has been a lapse in our service delivery, please contact us at incorporation@statrys.com with details of the issue. We will review your request, and where a service lapse is confirmed, we will process your refund within 5 working days.
Please note where charges related to the incorporation of your company have been paid, including but not limited to government and filing fees paid to the Hong Kong Companies Registry or the Singapore Accounting and Corporate Regulatory Authority. These amounts already committed to third parties are not recoverable and will not be included in any refund, even where a service lapse is confirmed.
What is not covered?
- Refund requests based solely on a change of mind, where Statrys has delivered the service as agreed, are not covered by this policy.
- Government fees and third-party processing fees already paid to third parties are non-refundable under any circumstances.
- Bank Fees related to the refund
If you have any questions or concerns about our service, our customer experience team is available to assist you.