Airwallex vs Statrys: Which Is Better in 2025?

If you're here to find out whether Statrys or Airwallex is better, my answer might surprise you. Neither one is better in every way. Both platforms offer solid solutions, but they’re built for very different types of businesses.

If we told you Statrys outperforms Airwallex across the board and should be the choice for every business, we’d be lying. And frankly, Statrys isn’t trying to be the one-size-fits-all solution. Our goal is to help you understand where each provider shines, and more importantly, which one fits how your business runs.

This comparison breaks down the differences in terms of features, fees, support, and the account opening process to help you decide which provider is most suitable for your needs.

Both platforms support multi-currency accounts and international payments. They also allow users to receive payments as if they had local accounts, reducing fees and delays. However, they cater to different business needs.

Statrys leans toward entrepreneurs and SMEs who value personalised service. Its focus is on payment solutions and FX services, with less emphasis on payment gateways and developer tools.

Airwallex, on the other hand, offers a broader suite of features and stands out in terms of scale and developer flexibility with APIs and plugins. However, it lacks detailed information on real-time payment tracking, which could be important for businesses needing full visibility into international transactions. Regarding FX features, they mention competitive rates and FX APIs, but there is limited information on other FX options. 

In short, Statrys features may be more suitable for day-to-day payments and operations. Airwallex is more suitable for businesses building custom finance infrastructure or integrating advanced workflows.

For receiving payments, Statrys is likely more cost-effective with fee-free local payments and a flat international fee, compared to Airwallex’s 0.3% per transaction, which can add up if you are transacting with high volumes. 

For sending local payments, Airwallex provides free transfers, making it more cost-effective, while Statrys charges between HKD 5 and HKD 75. 

For international transfers, Statrys charges lower flat fees for both sending and receiving payments, while Airwallex charges HKD 120-200 for outgoing transfers. The receiving fee with Airwallex is percentage-based, so whether it’s high or low depends on the transaction volume. Overall, a flat fee may offer more predictability. Both platforms offer competitive FX rates.

Statrys is a good option for businesses that need both online and offline spending, along with access to ATM cash withdrawals. It also delivers cards to a wide range of countries. However, it charges a 1.5% currency conversion fee when paying in any currency other than HKD, which may be less flexible than Airwallex's. 

Airwallex stands out by not charging foreign exchange fees when you spend from existing currency balances. It also supports Apple Pay and Google Pay, making it a good choice for businesses focused on digital payments. But it falls short on a few fronts: no ATM access, physical cards are limited to certain countries, and delivery is restricted to the country where the business is registered, which can be a limitation for entrepreneurs operating remotely. 

Both platforms allow assigning cards to team members, which is a necessary feature for growing businesses.

Statrys offers a relatively simpler application process for businesses in Hong Kong, Singapore, and the British Virgin Islands. Airwallex, while slightly slower process and more documents, provides broader global coverage, making it more suitable for companies with international operations or more complex business structures.

Statrys and Airwallex take fundamentally different approaches to customer support, and that reflects the type of client each provider is built for.

Statrys takes a human-first approach. Every client is assigned a dedicated account manager, and support is available through real-time channels. This setup is beneficial when dealing with complex issues like blocked transactions, compliance requests, or payment delays.

In contrast, Airwallex leans more on automation. Most support starts with a chatbot or help centre article, and human contact is typically routed through contact forms or email. This model could create friction when teams face urgent issues like account restrictions or compliance questions that need fast, hands-on help. Phone support is limited to a China-based number, which is not practical for businesses in other regions. 

Another key difference is transparency and responsiveness. Statrys lists its working hours, while Airwallex provides less clarity, especially around response times and whether account managers are available.

Statrys holds a Trustpilot rating of 4.3 out of 5, with users citing responsive customer service and a smooth onboarding process. However, some have noted that Statrys restricts the types of companies it accepts for onboarding. 

In comparison, Airwallex has a Trustpilot rating of 3.7 out of 5. Customers appreciate its easy account setup, wide range of services, and good interface, but some have reported challenges with customer support and response times.

While both platforms provide solid financial services, Airwallex stands out for its wider array of options, whereas Statrys has received positive feedback for customer support. Ultimately, the best choice depends on individual priorities.

Choosing the right business account depends on more than just pricing or features; it comes down to how well a provider fits your operational needs. Let’s break down which platform works best for different scenarios.

• Companies registered in Hong Kong, Singapore, or the BVI that need to pay suppliers and receive payments in multiple currencies
• Businesses working with overseas clients who want competitive FX costs and predictable, flat transaction fees
• Users who need access to cash, along with a card that works both online and offline.
• Those who value direct, human customer support

• Businesses scaling globally and looking for a centralised platform to manage accounts, users, and currencies. 
• Businesses that need APIs to integrate finance operations with internal systems
• Teams managing operations across multiple countries