Features
Fees
Customer Support
Ease of Opening an Account
Final Verdict
A simple digital banking solution that covers everyday banking for Hongkongers, but is not built for business or global use.
Mox Bank is a sleek, app-first banking solution that fits the needs of everyday users in Hong Kong. It offers spending, saving, credit, and even basic investing features in one place, which is great if you’re looking for an all-in-one personal finance app.
Their international transfers rely on Wise, which is a nice addition, but the platform doesn’t support holding balances in foreign currencies—something digital-savvy users or global freelancers may expect.
If you’re after a clean interface and simple local banking, Mox works well. But for entrepreneurs, businesses, international payments, or anything more complex, you should explore alternatives like Statrys.
Key Highlights
- Open a personal HKD account fully online with your HKID
- Earn daily interest on savings and set flexible savings goals
- Use a numberless Mox Card (debit + credit) with Apple/Google Pay
- Schedule local and international transfers via Wise integration
- Access instant loans, investment tools, and cashback/miles rewards
- Exchange currencies 24/7 at mid-market rates (limited to 50/day)
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Pros ✅
Cons ❌
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Mox Bank Account Features
Mox Bank offers a range of Hong Kong-focused financial products and features designed for personal use. At the heart of it all is the Mox Account—a versatile HKD-based account that handles both your savings and spending needs. You can also apply for a Mox Card to pair with it. Here are the key features:
- Transfer: Send and receive money within Hong Kong. You can also access global money transfers powered by Wise and schedule payments directly from your account.
- Saving: Set up personalised savings goals for your HKD deposits (called a “Gold” sub-account) and earn daily interest. You can also open time deposits starting from just HKD 1.
- Mox Card: A physical and digital numberless card that lets you switch between your Mox Account balance and Mox Credit. It's compatible with Apple Pay and Google Pay, and works with JETCO and Mastercard® ATM networks worldwide for transfers and HKD withdrawals.
For additional benefit, you can apply for Mox Credit, a flexible credit facility that rewards you with miles and cashback, such as earning 1 mile per HKD 4 spent, with no limits. Mox also offers instant loans, the option to split purchases into monthly instalments, and an investment account that lets you start investing with just HKD 1, allowing you to buy and manage stocks.
Lastly, Mox provides 24/7 currency exchange based on mid-market rates, supporting HKD, AUD, CAD, CNY, EUR, GBP, JPY, NZD, SGD, and USD. This is up to 50 exchanges a day.
Our Verdict: 7/10 I find Mox Bank’s features and flexibility well-suited for individuals looking for easy everyday banking with savings, spending, credit, and rewards options. The numberless Mox Card, in particular, is the highlight. It comes in both physical and digital form, is switchable between debit and credit, and is compatible with Apple Pay and Google Pay, making it an all-rounder, especially in Hong Kong, where card payments are among the most popular methods of transaction. Investment products also add to its value. |
Mox Bank Fees
Mox offers one core account, which you can open for free with no minimum balance requirement. While there’s no cost to open the account, some services do incur fees. Here are the key charges:
| Service | Fee |
|---|---|
| Account Opening | Free (HKD 0) |
| International Transfers | Varies by currency and location – minimum 1 unit of the foreign currency (e.g. USD 1) |
| Currency Exchange (FX) Fee | Up to 2% of the selling amount, plus a minimum of either the smallest unit of the currency (e.g. 1 cent) or USD 0.01 equivalent, whichever is higher. |
| Mox Card Foreign Exchange Fee | From 1.95% |
| ATM Withdrawals – Hong Kong | JETCO Network: Free Mastercard®: HKD 20 per transaction |
| ATM Withdrawals – Overseas | HKD 30 per transaction. Foreign currency converted to HKD using JETCO or Mastercard® exchange rate. |
Details about monthly maintenance fees and local transfer fees are not clearly specified. Mox Bank states that you will be informed of fees before you make transfers on the app.
The information is based on the Mox Fee Schedule as of April 2025. You can view the full fee schedule on the Mox Fees and Charges page.
Our Verdict: 6/10Mox Bank’s fee structure is relatively standard compared to other digital banks in Hong Kong. While the lack of account opening fees and minimum balance requirements is a plus, it’s not a huge differentiator, as other digital banks, such as Airstar and Welab, also offer these waivers. What lowers the score for me is the lack of clear transparency around certain fees, like different types of transfer fees and monthly fees, even though Mox mentions that fees will be shown in the app. The other fees detailed aren't particularly high or low. |
Mox Bank Customer Support
To contact Mox Bank, you can reach out to them through these channels:
- Voice call or live chat function in the Mox app
- Hotline: +852 2888 8228
- Submit the form on the Mox contact page
- Email: care@mox.com
- Write to them at 39/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Our Verdict: 8/10At Mox Bank, you’ve got plenty of ways to get in touch — whether you prefer a quick live chat, a phone call, filling out an online form, sending an email, or even mailing a physical letter. However, there are no specific response time details, so your experience may vary depending on the channel you choose. Overall, the customer support looks promising. |
Opening a Mox Bank Account
Opening a Mox account is fully digital through its mobile app. Here’s a quick overview of the eligibility criteria, the information and documents you'll need, and a step-by-step guide to applying.
Eligibility Criteria and What You’ll Need
To open a Mox account, you must meet the following requirements:
- Be a permanent or non-permanent resident with the HKID
- Be at least 18 years old
- Have a Hong Kong residential and mailing address
And you’ll need to provide the following
- Hong Kong identity card (HKID)
- Information on your nationality, place of birth, and your preferred name for the account
- Contact Information, including mobile number, email address, and your residential or mailing address
- Tax Information, including the tax residency country or city, and your tax identification number
- Employment details and income information
- The reason for opening the account
How to Apply
To open a Mox Account, you’ll need to download the Mox app—available on the App Store and Google Play—or visit https://mox.com/ and click “Get Mox” in the upper right corner to scan the QR code.
The in-app process will guide you step-by-step. You’ll be asked to fill in information, attach documents, take a photo of your HKID (front and back) and a selfie, so make sure your ID is nearby. If you exit the app before finishing the application, you can return and complete it anytime within 30 days, picking up right where you left off.
Tip: Check this step-by-step guide on how to open a Mox Bank Account.
Our Verdict: 9/10Opening a Mox account is super easy—if you're in Hong Kong and have an HKID, you're basically good to go. The 100% online process through the mobile app makes the process smooth and fast. However, the score drops slightly because it’s limited to HK residents, doesn’t support business accounts, and can’t be done through the website. |
Mox Bank Ratings and Reviews
- Apple App Store Rating: 4.8/5 (based on 355 reviews)
The Mox mobile app receives high ratings on the Apple App Store, with most users praising its user-friendly interface. Negative reviews primarily mention issues such as account closures, lack of support for overseas ATM usage, and problems with international transfers.
- Google Play Store Rating: 4.9/5 (based on 28.4k reviews)
On the Google Play Store, the Mox mobile app holds a very high rating. Users generally appreciate the smooth and easy-to-use design. However, some common negatives cite potential hidden fees, especially for users outside Hong Kong, glitches within the app, and service limitations such as low transfer limits.
- Trustpilot: 3.2/5 (based on 1 review)
Mox’s Trustpilot profile is unclaimed and has very limited visibility and traction. With only one review currently available, there isn't much to analyse or gain insight from.
Looking For a Business Account Instead?
While Mox is a decent choice for local, everyday personal spending, it does not support business accounts and provides only limited capabilities for international transfers.
For businesses registered in Hong Kong, Singapore, or the BVI that need to manage cross-border transactions, alternatives like Statrys may be a better fit.
Statrys is not a bank but a licensed payment service provider that has supported over 5,000 entrepreneurs in managing international payments and growing their businesses efficiently. The platform offers a multi-currency business account with access to both international and local payment networks that allows you to send and receive payments in a more cost-effective way, combined with FX solutions to help mitigate currency fluctuations.
Explore the main features below:
Our Rating Methodology
More info
Click "More info" to understand how we calculate our Mox Bank's Account ratings.
FAQs
Is Mox Bank legit?
Yes, Mox is a virtual bank backed by Standard Chartered Bank (Hong Kong) Limited. It combines the trust of an international banking group (Standard Chartered), Hong Kong’s telecom company (HKT), media company (PCCW), and Asia’s biggest online travel agency (Trip.com). It is also one of the most well-known financial institutions in Hong Kong's financial sector.
Is Mox safe?
What are the fees for a Mox Account?
What are the requirements for opening a Mox Bank account?
Disclaimer
Statrys does not compete directly with Mox Bank in the payment industry. However, we're committed to providing an unbiased, thorough review to help you make an informed choice.
