Mox has no retail presence or ATM franchising and is effectively just a mobile app.
The service offers a wide variety of retail banking services that come with lifestyle benefits, investment opportunities, and top-notch financial security.
What’s interesting about Mox is that it is not only fully virtual, but it’s a mobile-exclusive platform.
There are no physical branches to visit or web platforms to use.
Mox operates exclusively on smartphones and offers 24/7 round-the-clock customer service.
Convenience is the primary objective of the design of Mox. All of your personal banking needs can be met with your smartphone alone with Mox.
Compared to other traditional banks that require you to arrive at a physical branch to open accounts, Mox makes the process of opening an account easy and quick, not to mention fully online.
Opening Your Account
Know that even if you have an existing account with Standard Chartered, you will need to open a new account with Mox.
Mox prides itself on how easy it is for new members to start accounts, claiming that one can be opened in minutes.
Here’s how you can open a Mox account for yourself:
1. Meet the Account Criteria
In order to open a new Mox account, you have to meet some criteria.
- You need to have a valid Hong Kong Identity Card for either a permanent or non-permanent resident. If you don’t reside in Hong Kong for any period of time, then you can’t open a Mox account. Foreigners who work in Hong Kong or visit the city frequently can get a valid non-permanent residence card.
- Provide proof of address in Hong Kong that’s in your name.
- You must be 18 years or older to open a Mox account.
If you meet these initial requirements, you’re already halfway through the process.
2. Provide Documentation
Like starting any bank account, you’re going to need some documentation to get your account opened.
Here are the documents you will need to open your Mox account:
- Tax Documents: Your tax ID from your country and city
- Contact Information: Your phone number, mailing address, and email address.
- Personal Information: You must provide your occupation and your annual income.
- Personal Documents: Some kind of identification such as a passport, Hong Kong ID, or Real ID. Additionally, you’ll need to provide your nationality, place of birth, and preferred name.
- Purpose: Lastly, you will need to provide Mox with the purpose of your bank account.
3. Set Up Your Account
Now that you have provided all of the necessary information, it’s time to set up your Mox account.
Assuming you're approved of course.
Mox will ask you to provide a selfie for your account verification process.
Additionally, you need to choose a username and password for the account.
After that, you’re all set!
Setting up a Mox account is very simple and quick. Most qualified users can set an account up in a few minutes!
Benefits of a Mox Account
Built-in Savings Goals
With Mox, you can incorporate your savings goals into your bank accounts.
With Mox, you can create a unique Goal account. Goal accounts are special bank accounts that help you save.
Goal accounts can be customized to the exact amount you want to save.
Additionally, you can set spending rules for yourself that the Mox app will enforce.
With a goal account, you can set a daily, weekly, or monthly spending limit for yourself.
The money you set aside for Goal accounts will stay untouched, allowing you to save as much as you can.
Mox offers many perks to its customers. The first is in-depth tracking of your spending in a monthly report.
There is also universal interest tracking and cashback.
Mox is celebrated for being very transparent about exactly how much interest and cashback you earn.
On top of that, Mox offers a 1% unlimited cashback feature on all eligible transactions.
There’s also a “Super Cashback” that goes up to 5% when making transactions with Mox’s founding partners.
Great Customer Service
Mox offers 24/7 customer service in several different languages.
No matter where or when you need to speak with a Mox representative, they will be there to assist you.
The robust design combined with the great customer service of Mox makes the service highly convenient to use compared to other banks.
Easy to Open an Account
It’s not very often to come across a bank that offers so many perks, is so convenient to use, while having a very simple account opening process.
Mox makes it easy for you to bank from the moment you decide to open your account.
This is a relatively new and very unique banking service that allows you to perform all of your banking functions from your phone.
If you regularly visit Hong Kong, live in Hong Kong, or work in Hong Kong, Mox is the most convenient banking option for you.
As we have covered before, opening a bank account in Hong Kong can be a rather involved process.
Virtual Business Accounts
While Mox may be a consumer-ready virtual bank, businesses that want to bank virtually will need to find another provider.
At Statrys we provide a multi-currency business account with access to 11 currencies, FX services, and more.
Sign up today and get a virtual business account just like Mox, but for your business.