Aspire App Review [2025]: Features, Fees & Customer Support

Aspire App is a financial platform designed specifically for startups and small and medium-sized enterprises (SMEs). Founded in 2018, the Aspire App aims to empower businesses with easy access to financial services tailored to their needs, such as virtual business accounts, corporate cards and expense management — an all-in-one platform.

Aspire App is regulated by relevant authorities, including the Monetary Authority of Singapore, Bank Indonesia, and the Hong Kong Customs and Excise Department, to provide payment services. According to the website, its funds are held in a trust account with a Tier 1 Singaporean bank.

Their team comprises over 600 professionals working across 9 countries, including Singapore, Hong Kong, Indonesia, Vietnam, and India. Aspire App serves more than 50,000 businesses throughout Asia, providing them with the necessary support to help their businesses thrive.*

Aspire App offers a range of payment products tailored to modern business needs.

Business Account

Aspire offers one business account per business, which functions like a traditional bank account.

Aspire allows business clients to open local accounts in 5 locations, including Singapore, Indonesia, the US, the EU, and the UK, which come with unique account details and are aggregated into one single platform.

Here is an overview of Aspire’s business account features*:

• Receive, hold, and send funds in SGD, USD, EUR, GBP, and IDR like they were local.
• Send and receive international payments via the SWIFT network in 31 currencies across 130+ countries.
• Make local payments in 18 currencies, including AUD, CAD, CZK, DKK, EUR, GBP, HKD, HUF, IDR, INR, MYR, NOK, PHP, PLN, RON, SEK, USD and SGD.
• Offer FX rate based on the mid-market rate to provide a preferable rate to traditional banks.
• Schedule advance transfers in SGD and IDR.
• Track all spending instantly to stay on top of your finances.
• Set budgets for teams, projects, or clients and assign managers to oversee spending.
• Submit expense claims and scan receipts directly through the Aspire app for fast approvals and reimbursements.
• Use AI to automate repetitive tasks and flag unusual spending.
• Integrate with Xero to simplify bookkeeping and gain better visibility into your cash flow.

There is no maximum limit on the balance you can hold in your Aspire business account, and no minimum monthly balance is required to keep your account active.

It’s important to note that there are transfer limits applied to local payments. You should check with Aspire before making transactions.*

For international SWIFT payments, there are no restrictions on transaction amounts. You can send money to most countries except for unsupported countries.*

Corporate Cards

Aspire App offers card services to companies registered in Singapore, Indonesia and Hong Kong.

Here are the key features of the card*:

• Virtual and physical card options.
• Choose your card's base currency from SGD, USD, IDR, or HKD.
• Issue multiple cards for your team members or assign them to specific merchants to better manage business expenses.
• Earn unlimited 1% cashback on all eligible expenses.
• Set spending limits and freeze or unfreeze cards.
• Limit spending to specific currencies and allow or block payments to certain types of merchants.
• Withdraw cash from ATMs outside Singapore.

Aspire App’s Feature Rating is 7/10

The Aspire App is a great solution for modern businesses. It offers business accounts that support 5 different currencies, competitive exchange rates, and local payments in 18 currencies. This functionality helps businesses manage multi-currency transactions and save on costs. 

Its expense management features include real-time tracking, budget controls, and corporate cards that provide 1% cashback, making financial management easy and efficient. Additionally, integration with Xero simplifies bookkeeping even further.

However, corporate cards are only available to businesses in Singapore, Indonesia, and Hong Kong. This means companies in other Asian markets cannot use this essential feature. Additionally, advance transfers are limited to SGD and IDR, which may restrict businesses with diverse currency needs.

Despite these limitations, Aspire is a reliable and flexible choice for managing business finances.

Like other fintech companies, Aspire remunerates its services by charging transaction fees for payments and foreign exchange commissions for currency conversion.*

Account Fees

Transfer Fees

Corporate Card Fees

Aspire App’s Fee Rating is 7.5/10

Aspire’s fee structure is transparent and cost-effective, with free account opening, zero monthly fees, and no charges for local transfers in major currencies (SGD, USD, EUR, GBP). FX fees (0.4%-1%) are competitive and tied to mid-market rates, making international transactions more affordable. Unlimited free virtual cards and included physical cards further enhance value.

However, additional user fees (SGD 9/month for admins and SGD 5/month for employees) and variable IDR payment fees could increase costs for larger teams. While SWIFT payment fees are reasonable, they can accumulate quickly for companies with frequent international transfers. Despite these minor drawbacks, Aspire offers a competitive pricing structure.

Aspire App offers multiple ways to connect with their customer support team.

You can reach them via email at support@aspireapp.com or explore their FAQ pages for common queries, available in English, Bahasa Indonesia, Simplified Chinese, and Traditional Chinese.* For real-time assistance, use the live chat feature directly on your account page.

If you prefer speaking to someone, their phone support in Singapore is available at +65 3165 1500.

The support team is available every day from 9:00 a.m. to 9:00 p.m. (UTC+8).*

Aspire App’s Customer Support Rating is 8.5/10

Aspire provides strong customer support with multiple options, including email, live chat, phone support, and multilingual FAQs. Extended hours and real-time assistance via chat and phone make it accessible and efficient.

However, the phone support is limited to a Singapore-based number, which might not be convenient for international users. Offering regional or toll-free phone options could improve access for more customers.

You can open a business account with Aspire App if your companies are registered in the following countries.

In addition, your businesses shall not engage in restricted activities listed in Aspire’s Acceptable Use Policy, which include charities, political campaigns, and cryptocurrency services.*

Required Documents

When applying for an Aspire account, the process is entirely remote and can be completed through their online registration portal. The required documents include, but are not limited to: 

• Valid Personal IDs: Required for Directors and Ultimate Beneficial Ownership(s) (UBOs) with more than 10% shares. Do note that driving licenses are not accepted.
• Business Constitution: Required for all businesses except for partnerships and sole proprietorships.
• Letter of Authorisation: If non-authorised users (e.g., an employee or assistant) complete the account opening process, they must fill out the Letter of Authorization.*
• Shareholder Details: Provide the name and ID of each corporate shareholder holding 25% or more shares.
• License (if applicable): Submit relevant licenses if your business requires them for operations. 
• Proof of Address: Acceptable documents include utility bills, phone bills, bank statements, rental agreements, or contracts.

All submitted documents must be in picture format (jpg or png) or digital documents. Scans are not accepted.*

Also, documents in the following languages are accepted*:

The Ease of Opening a Business Account for Aspire App is 9/10

Opening Aspire App’s business account is easy. The process is fully remote and completed through their online registration portal, making it convenient for businesses anywhere.

Aspire’s clear documentation requirements and multilingual support (e.g., English, Mandarin, Spanish) ensure that most businesses can apply without hassle. With everything prepared, the process can be smooth and efficient.

If you have a business registered in Hong Kong, Singapore, or the British Virgin Islands (BVI), Statrys provides a strong alternative for managing multiple currencies. 

As a payment service provider in Hong Kong, Statrys offers multi-currency business accounts that let you hold, send, and receive money in 11 major currencies: HKD, SGD, USD, EUR, GBP, AUD, CAD, JPY, RMB, CHF, and NZD. You can receive and send international payments via the SWIFT network and track your payments in real-time.

Statrys also offers forward contracts at competitive rates based on mid-market exchange rates to help you reduce risks from currency fluctuations.

Moreover, Statrys prioritises personalised services via a dedicated account manager to ensure your queries are answered effectively.