How do I report fraud, lost or stolen cards?

If you suspect fraudulent activities on your card, please contact our support team immediately. If your card is lost or stolen, let them know about the incident.

We may ask you to provide additional information to initiate an investigation so that we can collaborate with our card provider and conduct a thorough inquiry.

You can reach us via any of the following channels:

Mobile phone: +852 5803 2818

WeChat ID: STATRYS

WhatsApp: +852 64523564

Email: support@statrys.com

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