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How to Open a Citibank Hong Kong Business Account in 2024

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Citibank HK offers three different kinds of business accounts which are Citibanking, Citi Priority, and Citigold.

Citibank HK doesn't have an online banking option for their business account application instead applicants will have to visit the physical branch with the necessary documents required.

Citibank HK accepts three types of entities for the business account which are Private Limited Company, Partnership, and Sole proprietorship.

This article was originally published in 2021 and it was fact checked and edited by the author to ensure informations are accurate and up-to-date in 2023.

Citibank Hong Kong Overview

Citibank Hong Kong Limited is one of the most popular banks in Hong Kong, with multiple branches across Hong Kong Island, Kowloon, and New Territories. It is a subsidiary of Citibank, N.A. and Citigroup, an American global investment bank and financial services corporation headquartered in New York. 

Citibank Hong Kong provides extensive financial services and products for individual and corporate clients, including checking and savings accounts, business bank accounts, loans, and foreign exchange.

According to Asiamoney, Citi is thebest corporate bank in Hong Kong in 2023”.

This article will guide you through Citibank Hong Kong's business account opening process, including the eligibility criteria, supporting documents you must prepare, and types of accounts available. 

💡Tip: Read our Citibank Hong Kong Business Account review for an in-depth insight into their features, fees, and customer support ratings. 

Key Information Description
Eligible countries and regions Hong Kong (Other countries and regions may apply but are subject to review by Citibank)
Eligible company types Sole proprietorship, Partnership, and Limited company
Initial deposit Not specified
Account opening fee Local Company: HKD 2,000
Overseas Company: HKD 8,000
How long it takes to complete the application? Not specified
Average opening time Not specified
100% online application No
Key Things to Know • You must submit your application form and supporting documents at a physical branch to open a business account with Citibank Hong Kong.

• Citi clients are entitled to fee-free overseas ATM cash withdrawals. 
Best Citibank Alternatives Statrys offers digital-first financial services for companies based in Hong Kong, Singapore, and the BVI. Statrys is an option to consider for seamless international money transactions, dedicated customer service, and fast account opening time.

ZA Bank is a traditional bank alternative for Hong Kong-based businesses. It is an option for sole traders seeking the convenience of managing financial transactions and banking needs online.
Statrys mobile application dashboard showing a total balance in a business account.

Types of Accounts Available

As a traditional bank, Citibank Hong Kong offers various banking services tailored to personal and business needs. However, the information provided on their site is limited, so we recommend contacting them directly for further details about the features of their accounts. 

Personal Account

Citibank’s personal bank account options include checking accounts in HKD or USD, savings accounts, and multi-currency deposit accounts. 

Personal banking clients can choose from the three account plans: Citi Plus, Citigold, and Citigold Private Client.

Business Account

Citibank Hong Kong’s business accounts allow you to conveniently transfer money through telegraphic transfers and local inter-bank funds transfers (CHATS). 

There are three account plans available for business banking clients:

  • Citibanking: Citibanking is the basic plan for Citibank business accounts. It does not have minimum average account balance requirements. 
  • Citi Priority: This plan suits customers with more than basic banking needs. Citi Priority clients can access additional services, including business advisors and exclusive loan offers. However, you must maintain an average account balance of HKD 500,000.
  • Citigold: Citigold is for larger businesses with wealth-building goals and the need for higher transaction limits. This account plan requires a minimum balance of HKD 1,500,000 and comes with access to exclusive privileges such as a dedicated relationship manager and investment advisory services. 

💡Take a look at the 7 best banks to use in Hong Kong for other alternatives. 


Countries Eligible

You can open a Citibank business account if you are a Hong Kong-registered company or business. 

Non-Hong Kong incorporated companies may apply for a business account with Citibank Hong Kong, but the application is subject to review by the bank. However, Citibank does not specify which other countries and regions are eligible to open a business account.

Company Types Eligible 

To open a business bank account with Citibank Hong Kong, your company must be incorporated as one of the following business entities

  • Sole proprietorship
  • Partnership
  • Operating Private Limited Company

What Documents Do I Need to Open a Citibank Hong Kong Business Account?

Here are the required documents to open a business bank account with Citibank Hong Kong. 

You will need to prepare additional documents according to the type of your business entity. 

If you are a partnership, you will need the following documents:

  • Copy of the ownership management structure
  • A list of all partners
  • A declaration of the existence of managing partners. 

If you are a limited company, you must provide the following:

💡Important: Companies incorporated in the BVI must provide a Certificate of Incumbency.

Application Forms and Useful Resources 

You can download the CitiBusiness account opening form and document checklist from their account opening page

For other related forms, such as the CRS Self-Certification Form, Service Fee Waiver Application Form, and Change of Contact Details Form, please visit Citi Hong Kong’s forms centre

Statrys mobile application dashboard showing a total balance in a business account.

How To Open a Citibank Hong Kong Business Account

It is not possible to open a business account with Citibank online. You must make an appointment to submit the application documents in person at a Citibank branch. 

You can download the account opening form beforehand. However, you must fill it out in front of a Citibank staff.

Citibank Hong Kong strongly recommends having all the requested documents before the application meeting to minimise further follow-up and rescheduling of appointments, which can delay the approval process.

How Long Does It Take To Open a Citibank Hong Kong Business Account?

Citibank Hong Kong does not specify how long the application process would take. However, banks in Hong Kong usually take several weeks to approve your business account application.

How Much Does It Cost to Open a Citibank Hong Kong Business Account?

Citibank charges an HKD 2,000 account opening fee for local companies and HKD 8,000 for overseas companies not incorporated in Hong Kong. 

Fee Type Amount
Account Opening Fee Local Company: HKD 2,000 Overseas Company: HKD 8,000
Account closure fee (if within six months from the opening date) HKD 500
Account closure fee (if within three months from the opening date) HKD 200

The monthly account maintenance fee depends on your business account’s plan. 

Fee Type Citibanking Citi Priority Citigold
Monthly fee for local companies Waived Waived HKD 300 (If the account balance falls below HKD 1,500,000 for 3 consecutive months)
Monthly fee for overseas companies HKD 400 HKD 400 HKD 500 (If the account balance falls below HKD 1,500,000 for 3 consecutive months)

You can visit the fees and charges page on Citibank Hong Kong’s website for other pricing, such as remittance and cash deposit service fees.

How to Contact Citibank Hong Kong Customer Support

For business and SME banking services queries, you can call +852 2860 0333 or +852 2957 7777 or contact them via Citibank Hong Kong’s official WeChat. You can also email them at commercial.hk@citi.com.

Additionally, you can also visit any Citibank branch in your area. Citi Hong Kong has two dedicated Citibusiness Centres in the Mongkok Branch and Kwun Tong Hoi Yuen Road Branch.

Once you have a business account with Citibank Hong Kong, you can contact the CitiBusiness Hotline 24 hours a day. 

Citibank Hong Kong Alternative: Statrys

Are you looking for a more seamless and digital-friendly way to pay and get paid in multiple currencies? Consider Statrys as an alternative to traditional banks, like Citibank.

At Statrys, we prioritise convenience and human touch so that you can benefit from dedicated customer support on top of our comprehensive services, including business accounts and company registration services in Hong Kong and Singapore. Opening an account is completely online and simple: most of our customers got their accounts in less than 3 days. 

As a fully licensed Money Service Operator in Hong Kong, Statrys offers global SMEs multi-currency business accounts with the security you’d expect from a traditional bank. You can ensure that your funds are protected and safeguarded through our partnership with DBS Bank Hong Kong. 

Statrys Services

Key Features Description
Multi-Currency Business Account Hold, receive, and send money in 11 currencies: USD, HKD, CNY, AUD, EUR, GBP, SGF, JPY, CHF, NZD, and CAD.
Business Account Opening Requirements Must be incorporated in Hong Kong, Singapore, or the BVI.
Business Account Opening Time 3 days on average 
Initial deposit  HKD 0 
Account Opening Fee HKD 0
Except for special companies registered outside Hong Kong, Singapore, the BVI or companies with complex structure
Monthly Fee Free (if 5 or more outgoing transfers made in the month)
Customer Support Channels Website, Live Chat, Email, Phone, WhatsApp, and WeChat
Swift Payments & Tracking yes
Local Payments Send local payments in 14 currencies: HKD, AUD, EUR, GBP, IDR, INR, KRW, PHP, SGD, THB, TRY, USD, and VND
Payment Cards Virtual and physical business cards with built-in controls to manage expenses
ATM cash withdrawals yes
FX Rate and Fee Competitive exchange rates with fees as low as 0.15% (spot and forward contracts)
Xero Integration yes
Free Invoicing Software Create, manage, and send invoices efficiently
Company Registration Service 100% online Hong Kong and Singapore company registration.
Trustpilot Score 4.6/5, based on 254 Statrys reviews on Trustpilot 
Statrys mobile application dashboard showing a total balance in a business account.


Can I open a Citibank account online?

You can open a personal account with Citibank online. However, you must visit a branch to open a corporate account. 

How much does it cost to open a Citibank Hong Kong business account?


How to open a business account with Citibank Hong Kong?


How do I contact Citibank Hong Kong?



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Statrys competes directly with Citibank in the payment industry. However, we're committed to providing an unbiased, thorough review to help you make an informed choice.

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