How To Start An Ecommerce Business in 2024

Are you looking for more flexibility, income stream, or control over your vocational destiny?

If you said yes, then starting an ecommerce business might be the perfect solution.

Ecommerce not only gives you the freedom to work from anywhere and anytime, but it also comes with a huge earning potential. After all, billions of people are buying products online. In some instances, new ecommerce stores have the potential to generate over $60k in profits within three months!

Sounds amazing? stick around, because we’ll show you how to start your own ecommerce business, including steps for launching your own store and promoting it once you're set up.

Let’s dive right in!

Is Ecommerce Still Profitable in 2023?

You might wonder whether you stand a chance amongst the ocean of ecommerce startups on the web, considering there are already over 26 million ecommerce businesses worldwide!

However, the ecommerce market is only going to grow. Global ecommerce sales are projected to hit $6.3 trillion by the end of 2023. In other words, there’s still immense demand for ecommerce stores and services, so you should still be able to carve out a place for yourself in the ecommerce industry.

We’re not here to tell you that creating a successful ecommerce business is easy. However, if you commit to the steps in this article and continue researching ways to promote and improve your online shop, there’s no reason why you shouldn’t establish a viable brand. Needless to say, the best ecommerce businesses are those that put in the effort to optimize their websites, research their products and audience, and stay on top of trends.

Let's look at the step-by-step guide on how to start an ecommerce business.

Step 1: Research Your Product Niche

The first thing to do when starting an ecommerce business is to find a product to sell online. 

Beginning with a small selection of products catering to a specific niche is the best way to start. For the uninitiated, a niche is a smaller segment of a larger product type. For instance, fashion is a large market. However, it has many product niches, such as sustainable wear, vintage apparel, handmade items, etc.

Although you might expand your product catalogue later, for now, it’s wise to hone in on a few items. Namely, because it’s easier to establish yourself as an expert in a smaller niche, which goes a long way to building credibility and trust with potential customers. It’s also easier to narrow your digital marketing efforts as you only focus on a specific customer base. This increases the likelihood of running a profitable business quicker than you would be selling wares across multiple product categories. 

So, with that in mind, consider doing the followings while picking your products:

Brainstorm Ideas

Some techniques to use when brainstorming products ideas include:

• Start with what you love - You’ll spend hours nurturing your online business, which won’t always be smooth sailing. However, weathering the storms is easier when you’re genuinely passionate about the products you’re selling. This passion will also shine through your digital marketing and customer communications, which goes a long way to creating a more authentic brand!
• Find common problems - Identify common problems or frustrations people face in their daily lives and find ways to solve them with a product or service.
• Talk to people - In a way, everyone is a customer. Seek input from friends, family and colleagues about the problem they have or products they wish existed. Observe opinions on platforms like social media, forums, blogs, or surveys to gather valuable feedback and insights.
• Analyze existing products - Study the existing market products and explore opportunities to enhance or provide unique offerings. Identify gaps or underserved niches where current options are lacking. For instance, you can develop a product that is more cost-effective, longer-lasting, environmentally friendly, or tailored to individual preferences compared to existing ones.

💡Tip: Find 31 small business ideas to kickstart your ecommerce business in 2023

Validate Your Product Ideas

Once you have a few product ideas you’re excited about, you need to validate them to ensure enough demand. There are many ways to validate a business idea. 

But before doing this, it’s wise to identify who your target audience might be because you’ll be better positioned to validate your product ideas. Identifying a target audience involves understanding the characteristics, needs, and behaviours of those most likely to buy your product. We might gain insights into these areas by researching different demographics, interests, values, and lifestyles on Google and social media. This can help us spot underserved audiences where your product might thrive.

With your potential target audience in the forefront of your mind, you can now do the following to validate your product ideas:

• Market and competitor analysis:

How much are people paying for products like yours? What’s the size of your target market? You can kickstart your market and competitor analysis by looking at your competitor’s social media engagement, and market statistics, Googling your niche to see who’s ranking on the first page, and using tools like Google Trends and Google’s Keyword Planner.

These are just a few of the many ways to get a feel for the popularity of different niches, forecast future trends, and discover new keywords. There are a variety of online tools and services you can use to fuel your market analysis.

For example,

- Statista: A website that provides market data, research, and statistics across 170 industries and 150+ countries. It can be your go-to source for digging into your target audience's size, growth, demographics, and preferences.

- Google Keyword Planner: A free tool that helps you find keywords related to your niche. It provides insights into traffic potential and the niche's competition.

- SocialSprout, SEMRush, and SocialBlade: These are online tools for more in-depth competitor research. They can help you analyze your competitors' performance on social media and search engines. Assess their traffic, engagement, followers, content, keywords, and ads.

Finally, you could hire someone to do the work with you by utilizing an online freelance marketplace like Fiverr.

• Run focus groups:

Approach members of your target audience to see if they’d provide feedback on your product idea and comment on what they’re lacking in their niche. You could use tools like Collabito or Discuss.io to help with this.

Differentiate Your Product or Brand

Building on the market analysis point mentioned above, it’s important to gauge whether there’s any leeway to set yourself apart from the competition. Product differentiation happens on different levels. For example, your strategy could be based on price, product performance, and design, the customer service you provide, your marketing campaigns, product packaging, etc. These are just a few suggestions, but hopefully, you get the idea.

To give you a starting idea, here are some of the top ecommerce products on the market

• Digital products
• Home Products
• Toys, Hobby and D.I.Y.
• Beauty and personal care
• Clothing and fashion

💡Tip: Looking to start a business and also in love with fashion? Check out our article on how to start a clothing brand.

Step 2: Sourcing Your Ecommerce Products

Once you’ve validated your product ideas, now it is time to source your products.

There are several great options to explore, such as:

Dropshipping:

Dropshipping is an ecommerce business model where you sell products manufactured and stored by a third party. You only pay for the item when a customer order comes in. Your dropshipping supplier will handle order fulfilment and shipping on your behalf. 

Dropshipping suppliers often offer hundreds of products, some of which are even customizable. As a first-time seller, this model is appealing because you don’t have to invest in inventory or warehousing. Besides, the dropshipping market worldwide is expected to reach $476.1 billion by 2026, so finding profitable dropshipping business ideas will give you a competitive edge.

Consider integrating your online store with a dropshipping platform like AliExpress or Spocket.

Sell Your Own Products:

Perhaps you’ll sell your own handcrafted items. If so, you’ll need to consider things like warehousing, shipping costs, the cost of materials, etc., and factor that into your ecommerce business plan.  

Working With a Manufacturer:

You engage a third party to create and potentially distribute products. You can find high-quality manufacturers online. But always check their reviews and contact them directly to get a sense of their professionalism. Also, before signing the dotted line, consider how the manufacturer’s location might impact shipping times and the customer experience. 

Working With a Wholesaler:

Typically, wholesalers purchase products in bulk and sell them to other businesses at lower costs. The downside is that although you might save money in the long run, you’ll have the initial financial outlay and warehousing costs that come with purchasing a significant amount of inventory upfront.

You can find high-quality wholesale companies by contacting local trade organizations or researching wholesale markets online like Alibaba.

As you’ve probably gathered, how you obtain your products will come with its own unique advantages and disadvantages, which, of course, will impact your product’s profitability. 

Therefore it’s crucial to get a clear idea of these expenses ahead of time so you can decide whether your product ideas are viable. 

💡Tip: China is a popular choice for sourcing products. Find out why and how to source in our article: The Complete Guide to Sourcing in China

Step 3: Competitor Analysis

Next up, you’ll need to complete a thorough competitor analysis. Put simply, competitor analysis is where you identify competing ecommerce stores in your niche/industry. During this process, you'll look at their marketing strategies, products, pricing, what they do well, what they are not, etc.

This will help you identify opportunities within the market and avoid making the same mistakes. Your competitor analysis should include the following:

• Who are your competitors
• What is their USP (Unique Selling Point)? - for example, do they sell something no one else does? Do they offer unique loyalty programs? Etc.
• How competitors price their products 
• How competitors handle shipping and return policies.
• How do they advertise? Which platforms do they use to engage their customers?
• What do customers say about them in reviews? Are there any pain points with the product that you might better address?

With the help of Google and social media searches, you can find much of this information online. Alternatively, you might engage the service of a market research company. There are also competitor tracking tools that notify you when a competitor updates their websites or social media. Example tools include

• SimilarWeb - A platform for website analytics and competitive traffic insights. You can compare any website or app with its competitors, analyze traffic sources, keywords, audience behaviour, and more.
• Attest - A market research platform that connects you with 125 million consumers in 58 countries, providing valuable insights into their preferences, opinions, and behaviours. Create targeted surveys, launch them, and analyze results.
• BuzzSumo -  BuzzSumo is a content research tool that scours billions of articles and social posts. Use BuzzSumo to generate content ideas, discover influencers and monitor your brand and competitors.

Step 4: Build an Ecommerce Business Plan

Now it’s time to write your online business plan. This should be a go-to document that guides you while launching your ecommerce business. 

So with that in mind, below are a few things your ecommerce business plan should cover:

• An executive summary of your ecommerce business plan. This should summarize the essence of your ecommerce business, USP, target audience, and critical business finances. 
• A description of your ecommerce company.
• Your mission statement and core values.
• A SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats).
• Your business’s legal structure - e.g., sole ownership, partnership, limited liability company (LLC), corporation, or cooperative.
• Your chosen ecommerce business model, for example, dropshipping, working with a manufacturer or wholesaler, etc.
• The results of your market and competitor analysis.
• A list of your products and services (this should detail the products you’ll start with and those you plan to add to your catalogue in the future).
• A clear marketing plan.
• To assist with tailored campaigns, offers, products, etc., segment your audience into clear groups that share the same characteristics.
• Information on logistics and operations. I.e., who are your suppliers, which shipping carriers will you use, etc.?
• A financial plan outlining your predicted business costs and income sources.

Step 5: Define Your Brand

While going through the above steps, you’ll likely already have started getting a feel for the brand you want to create. But before going any further, let’s define what a 'brand' means.

In a nutshell, your ‘brand’ is your business’s identity online and offline. I.e., it’s what potential customers will associate with you most strongly. The more memorable your brand, the more likely buyers will remember you. 

Branding is a long-term marketing strategy requiring careful thought and execution. Still, there are a few basic steps you should take while laying the foundations of your ecommerce business:

• Choose a business name. Ideally, this should be something memorable that people can quickly type into Google. It should communicate your products, services, or values, immediately evoking the associations you want with your brand.
• Design a logo. Again, this should encapsulate your brand identity. 
• Choose the font(s) you’ll use across your customer touchpoints.
• Decide which colours best represent your brand.
• Identify your brand voice. Does your brand have a sense of humour? Will your brand's tone of voice be casual? Or are you more technical and formal sounding?

Step 6: Find Out About Business Permit and License Requirements

After building a plan and defining your brand, now you should know all about your business industry and structure. The next step is to find out whether you need a business permit or any kind of license requirements. Some business needs one, some don't. This depends on your local government's regulations and the business model you wish to use.

Types of permit and license a business may need are

• Employee identification number (EIN) - In short, you need an EIN for hiring employees, incorporating as an LLC or corporation, or opening a business bank account. You can apply for EIN online at the IRS website
• Seller's Permit - This permit is required for most online businesses selling goods or services. It allows you to collect and report sales tax to the state. You can find out if you need one and apply for one through your state's revenue or taxation department.
• Health Permits - Required for businesses selling food, beverages, cosmetics, or any health-affecting products. Check with your state's health for permit requirements.

Step 7: Building Your Ecommerce Store

Now you know what products you’re selling, who your audience is, and what tone you want to hit in your branding, it’s finally time to create your online store. There are several ways to achieve this:

Using ecommerce web builders

Ecommerce website builders are typically SaaS solutions. They usually provide intuitive drag-and-drop interfaces from which you can build your site. You can generally drag elements like images, headers, galleries, buttons, etc., and drop them where you want them to appear on your web page. 

It’s also worth noting that most platforms come with various pre-designed templates that you can customize. So, fear not; you should have a solid starting point!

On top of this, most ecommerce website builders come with integrated online shopping carts and selling features.

As a general rule, the best ecommerce platforms to use usually incorporate features such as

• Basic marketing features, like email marketing, popups, discounts, gift cards, and abandoned cart recovery.
• Search engine optimization (SEO) features
• The ability for customers to create accounts on your business website
• An extensive app market

You don’t have to look far to find feature-rich platforms. Shopify is incredibly popular, but you can also use WordPress’s free WooCommerce plugin. The latter might be the best option if you have some coding smarts. Alternatively, Wix is undoubtedly worth considering if your focus is ease of use.

There can, however, be a few drawbacks to using such a platform:

• Added or hidden costs, including transaction fees.
• Depending on your choice of ecommerce platform, it can be challenging to optimize SEO.
• Again, depending on your chosen ecommerce platform, transferring your online store to an alternative solution might be tricky.

To help you get started, Shopify offers a free trial for businesses interested in their platform.

Buying an existing store

If you don’t want the hassle of setting up your own ecommerce store, consider buying an existing store that already has a customer base and revenue. There are plenty of ecommerce websites for sale online.

Hiring a professional 

Or, you can hire an expert to construct your ecommerce website for you. Typically, this is the most costly option, but it ensures a unique and professionally styled website that matches your exact vision.

Using existing platforms

Using existing platforms is a convenient and low-cost way to start selling online.

You can use popular marketplaces such as Etsy, Amazon and eBay. These are websites where you can list your products alongside other sellers and benefit from the site's large customer base. However, you have to pay listing fees, commissions, and transaction fees to the platform. You also have less control over your branding, pricing, and customer service.

💡Tip: Take a look at how to start an ecommerce store on Amazon in 2023

Step 8: Buying a Domain and Hosting 

Although some ecommerce platforms offer free subdomains, you need your own domain to establish a professional-looking online presence. This is a web address customers can type into their browser to locate your store. 

Depending on your chosen ecommerce builder, you might also need to purchase web hosting. Every website on the internet is hosted on a server. Think of web hosting as paying “rent” for your online store to live on a secure server. 

If you’re using a popular platform like Shopify, chances are your hosting is included with your software subscription. However, you’ll still need to purchase a domain, which may set you back between $10 and $20 a year, and if it is a popular domain name you could be looking at higher prices.

Take some time to pick the right domain because the right name goes a long way to creating a more memorable, credible brand.

Keep in mind the potential hidden fees, such as renewal costs, once an initial special offer for registration has expired. It’s also important to remember other details like the expiry date of your domain registration so you don’t forget to renew it. You don’t want someone to swoop in and grab your domain! 

Alternatively, if you’re using open-source software like WordPress coupled with its ecommerce plugin, WooCommerce, you’ll need to buy your own hosting. Depending on the size of your store and your needs, this could range anywhere from $5 to $25 per month.

There are two main hosting types to consider:

• Shared hosting: This is the cheapest form of hosting. Here your site shares space and resources with other websites on the server. However, the drawback is that bandwidth is shared between several sites, so if you experience high traffic and/or require fasting loading speeds, there’s a limit on your site's resources.
• Managed hosting: This is a form of cloud hosting whereby your site gets dedicated resources from a vast network of servers. Resources are fully assigned to your site - i.e., they’re not shared. You can upgrade to access more resources from other servers. Your hosting provider will also configure and maintain basic server details for you and may offer features like regular website backups, staging environments, CDNs, software installs, and more.

Some domain name registrars also offer hosting solutions such as:

• Domain.com 
• Bluehost
• Hostinger
• GoDaddy
  

Other costs to consider

For your reference, here are a couple of other costs you might need to factor into your budget:

• Premium themes: If you’re using an ecommerce platform to design your online store, you may wish to splurge on a premium theme. Most come with a selection of professional-looking free themes. However, premium themes often boast more unique design features and functionality that help your web design stand out. Again, depending on your chosen platform, costs range from $50-100.
• Plugins and tools: Several platforms (most notably Shopify, WordPress, and Wix) offer extensive app markets where you can integrate extra functionality. Some apps are free, whereas others come with a price tag. Some of these tools might be vital depending on your marketing and selling strategies. So, for budgeting purposes, plan for the tools you’ll need to pay for on top of your ecommerce platforms subscription.

🔎 Insight: Take a look at the full price in our article The Full Cost of Building an Ecommerce Website

Step 9: Choose Your Payment Gateways

When deciding which payment gateways to offer customers, you might be limited by your chosen ecommerce solution. However, it’s essential to carefully consider which payment processing methods you’ll use. Often, different countries have one or two dominant payment methods that are considered trustworthy. For example, India's most popular payment gateway is Razorpay, whereas Japan favours MONEI. In contrast, these gateways are little known in Europe or America, where providers like PayPal or Stripe are more common.

In other words, offering shoppers their favourite payment gateways is a great way to improve checkout conversion for ecommerce stores. In fact, providing shoppers with the top three payment gateways in their country can increase conversion rates by 30%!

You could also consider partnering with services that offer “buy now, pay later” options or payment in instalments. If your store provides premium products at a higher price, this can make your products more accessible to buyers that don’t have a lump sum of money to spend.

In addition, you may want to consider whether, in addition to more traditional payment methods, you’ll also accept cryptocurrency. Paying by crypto is also very quick, so you can accept transfers almost straight away and for lower fees than traditional payment gateways. Not only that but crypto can be used worldwide.

The downside is the laws around it are still uncertain. It doesn’t fall under the same regulations that apply to traditional legal tender. Therefore it is important to research the local laws and regulations to ensure legal compliance. 

🔎 Insight: Not sure how to choose the right payment gateway? Read our blog on choosing 9 easy-to-use payment gateways for ecommerce.

Step 10: Get a Business Account

Now that you have a payment gateway in place, choosing where the money is going is as important.

Some business owners may think that using a personal account for their business is more convenient and cost-effective than opening a separate business account that comes with additional fees. They may also believe that their business sales are not high enough to justify a business account.

However, having a business account, or even multiple business accounts, can actually be more profitable in the long run. A business account can help with accounting and bookkeeping, support cash flow management (which is vital for any business), and comply with legal regulations in some states.

Step 11: Promote Your Business

Now that you have launched your ecommerce store and listed your amazing products, it's time to make the world know that this store exists. There are various marketing and sales strategies that you can use to promote your online stores, namely

Social media marketing

Use social media platforms like Facebook, Instagram, Twitter, and TikTok to showcase your products, build your brand awareness, engage with your audience, and drive traffic to your website.

These are some of the tricks when using social media marketing to promote your business:

• Choose the right platforms for your target market and niche
• Create a consistent brand identity
• Post regularly and at optimal times
• Use hashtags, keywords, and tags to increase your reach and visibility
• Encourage user-generated content and reviews from your customers
• Be responsive to comments, messages, and feedback from your followers
• Collaborate with other brands and influencers in your industry

Paid advertising

Paid advertising methods like Google Ads, Facebook Ads, Instagram Ads, and YouTube Ads can be another way to quickly reach a large and targeted audience.

Some tips for successful advertising are:

• Set a clear goal and budget for your campaign
• Research your target audience
• Create relevant ads that match the audience
• A/B testing different ads formats, visual, and copy
• Measure your results for optimization

Influencers marketing

Simply put, Influencers are people who have a large following on social media and they can influence their followers' opinions and purchase decisions. You can work with influencers who match your target market to boost your brand awareness. You can ask them to review your products, create sponsored posts or stories, host giveaways or contests, or share discount codes with their followers.

SEO

SEO is about getting your website to show up on the first page of search results on search engines like Google when people search for terms related to your products and services. It involves optimizing your website's content, structure, speed, security, and mobile-friendliness.

Are You Ready to Start An Ecommerce Business in 2023?

Of course, starting an online business isn’t easy, so we encourage you to continue your research. Including looking into professional and trade licenses you might need, different ecommerce business models, social media marketing strategies, etc.

It takes continuous learning to stay ahead of the curve and maintain a successful ecommerce startup. Visit our blogs about ecommerce for more resources to help get you started!