Airwallex Hong Kong Business Account Review: Features, Fees & Better Alternatives

Founded in 2015, Airwallex is a global financial technology company that provides multi-currency digital wallet for cross-border business payment. The company targets businesses that operate internationally, including ecommerce companies, SaaS providers, retails, marketplaces and more.  

The platform serves customers in over 150 countries across multiple regions, including Asia-Pacific, Europe, and North America. They have quite a strong presence in Australia and Hong Kong.

• Hold and convert in 60+ currencies, transfers to 150+ countries
• Visa corporate cards (physical and virtual) with spend controls 
• Batch payments to 1,000 recipients at once
• Receiving fee of 0.3% when funds come from non-owner accounts
• No ATM withdrawals or cash deposits

Best for:

• Ecommerce sellers, freelancers, and SaaS business owners who deal with international transactions and foreign currency
• High‑volume payers needing batch payouts

Not ideal for:

• Teams that need broader support options, as assistance is mostly limited to FAQs and a website request form. Phone support is only available in Mainland China.
• Small local Hong Kong SMEs that mainly transact in HKD and don’t require cross-border functionality
• Cash‑heavy workflows (no ATM withdrawals)

• 9 Key Things to Know Before Opening an Airwallex Account [2025]
• Top 5 Airwallex Alternatives in 2025 (and What They Do Better)
• Airwallex vs Statrys: Which Is Better in 2025?

On 1 November 2025, Airwallex Hong Kong introduced a new pricing plan, featuring a basic plan called Explore, which is a starter account with no monthly fee and two higher-tier accounts starting at HKD 499  (Grow Plan) and  HKD 2,499 (Accelerate).

Compared to most competitors in Hong Kong, the higher-tiered plans are more expensive in terms of monthly fees. However, what you get from the higher-tier accounts is access to more advanced tools, such as expense automation and multi-level payment approvals.

For newer companies, it's unlikely that you will need more than a basic plan.

With no monthly fee and free local transfers, the Airwallex basic account appears more cost-effective than most traditional banks and remains competitive with other fintech players in Hong Kong, many of which also waive monthly fees and provide free or low-cost local transactions.

However, upon reviewing the fees within an active Airwallex Hong Kong account, we noticed concerning details: Airwallex applies a 0.3% fee for receiving transfers from non-owner accounts, a charge not listed on its public pricing page. (Verified on 31 October 2025.)

Why this matters 

For large or high-volume payments, this can significantly increase your costs. For example, if a supplier pays HKD 200,000 into your Airwallex account from their own bank (i.e., not a linked owner account), 0.3% = HKD 600 is deducted as a receiving fee. On HKD 500,000, that’s HKD 1,500 deducted as a receiving fee.

Fees are subject to change. For current Hong Kong pricing, check the Airwallex fee schedule page.

Airwallex offers a broad suite of financial services and products such as payment gateways, payment links, plugins, and developer APIs. However, we highlight only the key features most relevant to everyday business needs:

Airwallex’s core product is the Global Account and Multi-Currency Wallet, which lets you hold, receive, and send money across borders in multiple currencies. 

Open a “Global Account” (functions like a local account currency) in specific countries to receive local payments. You can create 10 Global Accounts per account. From our experience, the accounts can be created within minutes.

Use “Multi-Currency Wallet” to transfer money internationally using local networks (such as ACH payments) or international networks (such as SWIFT transfer). Money can be sent to 1,000 recipients at once using batch payments.

Below is what Airwallex’s Global Accounts dashboard looks like. 

Airwallex offers Visa corporate debit cards designed to manage business and employee expenses. You can create company cards (virtual) to cover business operational expenses, and employee cards (physical or virtual) to handle individual costs like business travel. 

All cards are linked to your business account balance and currency. If you lack the needed currency when paying, Airwallex automatically processes currency conversion at their FX rates. 

You can connect Airwallex with popular accounting software, business tools, and ecommerce platforms such as Xero, QuickBooks, HubSpot, Zapier, and Amazon. When linked to accounting software, your transactions can be recorded automatically, reducing manual data entry and minimising errors during reconciliation.

Integration with business tools allows you to automatically sync data between systems and keeps workflows organised. Lastly, connecting to ecommerce platforms lets your customers make payments directly on your website.

Opening a business account with Airwallex is a straightforward process.

We tested Airwallex’s account opening process firsthand. Filling out the application took about 15–20 minutes. The account was approved one day after submission, which was quite fast compared to some other providers we’ve tested, which take around 3 days for the same type of company structure. This aligns well with Airwallex’s advertised approval timeframe of 1–3 days.

Next, let's look at who can open an account and what documents you need to provide during the application process.

Airwallex accepts applications from companies incorporated in a wide range of jurisdictions, including Hong Kong, Singapore, the United Kingdom, Australia, and the United States.

Both local and international businesses can apply, provided they are officially registered, actively operating, have a legitimate business presence, and can supply verifiable company information. Bearer share entities are not accepted.

From our experience, the required documents are not overly burdensome. In fact, even lighter than what some other providers require.

We opened an account for a simple private limited company with a sole owner. Airwallex first asked for the 

• Certificate of Incorporation and Business Registration
• Personal information, including name, birthdate, and address
• Identification for all directors,  shareholders and Ultimate Beneficial Owner (UBO) (any individual or corporate entity holding more than 25% of the company’s issued share capital.)
• A photo of ID and a selfie for eIDV verification.
• Business proof, like invoices and website links.

However, depending on your jurisdiction, Airwallex may request additional documents and verifications, such as a 

• Company Constitution and/or Articles of Association
• Ownership structure chart
• Proof of business address (such as a recent utility bill or lease)
• Corporate resolution or completion of an Investment Onboarding Questionnaire.

After approval, we have immediate access to the dashboard, but need to open accounts for different currencies individually.

Let’s take a look at what other users are saying about Airwallex to get a broader perspective. In this review, we use Trustpilot and G2 because they are sites with a large number of real user reviews and high engagement, offering diverse feedback that reflects genuine experiences.

On Trustpilot, Airwallex has over 2,100 reviews with an average rating of 3.6 out of 5 . While that’s higher than typical traditional banks, it’s noticeably lower when measured against other fintechs. For instance, Statrys holds a stronger rating of 4.4/5, reflecting a higher level of customer satisfaction. 

In terms of the reviews themselves, Airwallex users generally say it was easy to use and they valued Airwallex’s ability to handle global business transactions. 

As for concerns, some users reported issues such as payments being blocked, difficulty reaching customer support, unclear communication, frequent changes in account managers, and limited updates regarding pricing, which affected their overall experience.

Overall, Airwallex appears to offer good functionality for international transactions but fall short in service consistency and customer communication. For businesses that prioritise smooth support and transparency, it’s worth looking for a more reliable and responsive alternative.

On G2, Airwallex has just over 48 reviews, with a higher average rating of 4.5 out of 5.

Users highlight the platform’s ease of use, efficient transactions, and helpful integrations. Similar to Trustpilot, some users face transaction approval issues. Opinions on customer support are mixed, with some finding it good and others poor.

Overall, G2 reviews paint a bit more positive picture of Airwallex, though the smaller reviews size makes it harder to judge consistency. The platform’s ease of use and integrations resonate well with business users, but mixed support feedback and occasional approval issues mirror the same weak points seen on Trustpilot. In short, Airwallex performs on functionality, but its reliability in customer service remains uncertain.

Airwallex Hong Kong can handle international transactions and offers useful features like company cards, batch payments and integrations. However, there are notable limitations: receiving fees from non-owner accounts can be high, no ATM withdrawals, and limited customer support. If your business prioritises quick support, lower receiving fees, or access to cash, you might want to consider other options.

Here are the top three alternatives based on features, fees, and customer reviews.