If your payment has not been executed, you can reach out to the support team to cancel it. However, if the payment has already been processed, we can request an amendment through our partner bank DBS to reroute the payment with the correct details. Please note that there is a charge of HKD 500 associated with this service.

In the case of a local payment where you need to recall the payment due to incorrect payee details, we recommend waiting for a few days for the payment to be returned back to your account. Once the funds have been returned, you can rebook the payment with the correct information.

It's important to keep in mind that the ability to cancel or amend a payment depends on its status and whether it has already been processed. We advise you to contact our support team as soon as possible to discuss your specific payment and explore the available options based on its current status.